Sorry, I was on my phone earlier and about to go to the gym.
So her lack of concern was because she said that they have people who don't vaccinate their rabbits at all and walk through the store to get to the vets. I don't agree with her point of view, it's one thing to wait until the results of the PM come back, but now we know that Spencer had RHD, and we know that they didn't give either of our boys the RHD2 vaccination, and while I understand that the nature of the virus is that someone could bring it into the store after they've been for a walk in the woods, they know that an infected rabbit has been brought through their store, and I was wearing the same clothes that I was the night before when I had been holding Spencer so I could have easily left contaminated fur etc whilst walking through. But they are under no obligation to inform the store, and the store are under obligation, as far as I am aware, to remove their rabbits from sale until they are happy they've not been infected.
She was very quick to point out that no vaccination is 100% effective, no doubt trying to make me think that it might just be "one of those things", which will not wash. Although, she has told me that she is working with the clinical director for Vets 4 pets to work out how this was able to happen, and to ensure that it doesn't happen again.
I'm not overly fussed about the money, although I do think either the practise or the vet should cover the avoidable costs we have had for emergency vets etc, I'm not going to let this go and I will be making a huge stink about this if they try to brush anything under the carpet, or try to dodge any responsibility.