Hiya - Barks & Bunnies here!
I'm sorry you were dissapointed with the box you recevied for Luna. If you don't mind me explaining a little about what it is we do it might help?
All our pet boxes are different to what would be considered a ‘traditional subscription box. None of our product descriptions make any claims that boxes will be packed with items that are worth significantly more than the RRP, but there is good reason for this.
Our Love Them Happy pet subscription boxes were created with the main purpose of raising money for charity. We make donations with every box purchased whether it’s a one off or repeating subscription.
We offer a highly specialised and fully tailored service to our customers where not only each box is different every time you receive one but each individual customers box will be different too. Should there be any items your pet doesn’t enjoy you are free to contact us and they won’t be included again (such as the Rose Petals for Luna) and when ordering we can also take into account whether pets have any special needs, dietary or medical. No other pet subscription boxes offer this complete package and we also include a handwritten note included that is addressed to your pets in every box received.
However it is worth noting that we do make sure the value of the items you receive are always worth more at RRP than the cost of the box purchased, and that is with all the customised options and personal additions mentioned above. We put product photos on the website so you can get an idea of the sort of things that you are likely to receive which makes the entire process as transparent as possible for all customers.
Our pet boxes are designed to offer convenience, the ease of having a regular delivery to your door with a selection of different items you perhaps wouldn’t normally buy yourself and that takes away the stress of having to shop.
We also recently auctioned a Multi Box on our FB page to raise money for the charity we are currently supporting.
We hope that Luna enjoys her next box, it would be great if you could drop us an email with your full name so that we can pop a note against your order to say avoid picking any rose petals and if there is anything you know Luna enjoys just let us know - we had a customer the other day say their bunny loves rattles they can throw around so of course will be doing our best to include those in future for them
Any questions at all please just contact us at any time, we are here to help
amy@barksandbunnies.co.uk
and daphnephoebe - great to hear your bunnies are enjoying their boxes