Bunny Buddy
Wise Old Thumper
.... thinking of cancelling policies ....except Elijah's of course, they don't get off that lightly :lol: My premiums for my 6 policies are currently £959 p/a.
Esme, I put claim in 28 August, they took off the excess £100. It was a claim for the same condition as previously in policy year. I disputed excess charge, they said get vet to confirm.
Vet sent confirmation on 8 October (9 weeks ago and I've been chasing this ever since) :evil:
I've just had yet another 8 minute call to them and it's 'in progress'.
On Saturday, 2.5 weeks after I was told it would take 14 days I was told it would be resolved on Monday as a supervisor was being alerted to the urgency... 2 days later and it isn't resolved.
I've had 6 phone calls along these lines and nobody is doing anything constructive about getting my £100 back to me. I got the strong impression from the early calls that they had received the information but it had just been put on file rather than anything being done with it. So as they say it takes maximum of 14 days to resolve I've chased every 14 days except if they give a specific date then I ring the day after.
It's like banging my head against a brick wall, I have too much to do to divert energies into this but I'm having to:evil:
I've told them I want it resolving by Friday or I make a complaint.
Esme, I put claim in 28 August, they took off the excess £100. It was a claim for the same condition as previously in policy year. I disputed excess charge, they said get vet to confirm.
Vet sent confirmation on 8 October (9 weeks ago and I've been chasing this ever since) :evil:
I've just had yet another 8 minute call to them and it's 'in progress'.
On Saturday, 2.5 weeks after I was told it would take 14 days I was told it would be resolved on Monday as a supervisor was being alerted to the urgency... 2 days later and it isn't resolved.
I've had 6 phone calls along these lines and nobody is doing anything constructive about getting my £100 back to me. I got the strong impression from the early calls that they had received the information but it had just been put on file rather than anything being done with it. So as they say it takes maximum of 14 days to resolve I've chased every 14 days except if they give a specific date then I ring the day after.
It's like banging my head against a brick wall, I have too much to do to divert energies into this but I'm having to:evil:
I've told them I want it resolving by Friday or I make a complaint.
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