bit annoyed because i ordered it last week, and was hoping it would come today or tomorrow, but instead i got an email basically saying they don't think it's a good idea to send it because i might not be happy with it basically. said the other one was checked before sending and shouldn't have smelled stale. but it really did
hate being made out to be over the top and a liar.
they were polite on the email and said the could sent ings or meadow instead, but i ordered a small bag of timothy and rye to try again and then if it wasn't right i was just going to throw it and not order for a while. i wasn't even going to ask for a replacement or refund because i didn't want them to feel like i was taking the mick, but i think they think so anyway.
they also said they haven't had any other people email about it but some of you on here have said you have been sent replacement bags when yours wasn't right so i know i'm not the only one.
was really hoping it would come soon aswell because bisc and matt aren't too happy because they're just on soft hay at the moment, and now i know it hasn't even been sent yet so will be even longer to wait now.
it's just made me feel a bit like
i know a stale smell when i smell it. have bought this hay for years now and have only ever had two timothy and ryes i think that haven't smelled as they normally do.