Sorry but have you not had Bella very long? If not, it will make bonding much easier. Yes lots of people like Haybox. I have hay from the farm but he makes it for all the pet shops on the Island. It's very good. He also has some Timothy hay but that is very expensive (when you have many Rabbits) but it's also tough on my hands. So I have bought some from PAH, they chop it up into smaller pieces but mine only get it as a treat.