The vets that I took Seb to on Saturday are not my normal vets, they were the nearest however and this was of the essence. Anyway yesterday morning I rang up to request some fur before cremation. This, my regular vets does anyway. The receptionist who answered the phone was totally inapproriate for the job and spoke to me as if I had just made some sort of mental request. She then told me that Sebastian would not be going for cremation until I had come in and paid the money up front! I adv that I don't drive and am not paid til Friday. She then told me that he would be kept in the "Deep Freeze" until then!!!!!!!!!
To say I was upset was putting it mildly. I rang my own vets and explained the situation. They were wonderful. They told me to collect Sebastians body and take it to them where they would look after him til Thursday and he could be sent for cremation to the same place as my Georgie. The service there is brilliant.
I rang the inital vet back and tld them that I would be arranging for sebastian to be collected, they then demanded money before he would be handed over, due to a recent outstanding bill I have with their equine department. I gave the woman a piece of my mind and Corrina went in there to collect him, guns blazing yesterday. The whole waiting room was more than aware. Today a letter of complaint is going in. This is the second time that vets have treated me appallingly. Once they would not come out to see Bugsy when he was very poorly one night as I was tiold that the vet on call "would not surely be expected to come out at this time" i think it was about 23.00.
Is there a governing board of vets that you can make a complaint to does anyone know????? As I would like to do this also.