I went into my local Focus today to see that they have now got a pet section. They had loads of really shoddy 4ft hutches which were very badly made. They were made of plywood, stapled together, thin, shallow and generally rubbish. Some were already coming apart at the back in the shop! :shock: They are selling them for £39.99
I took a quick picture on my phone. The worst thing is they are clearly advertising them as rabbit hutches, nothing about guinea pigs (which would be a bit more suitable if you ignore how shoddy they are). There is no way a rabbit would stand up on their hind legs, they were so short!
I don't really have time to spearhead a campaign as such, but I wanted RU people to get onboard with complaints. If you can write a letter or email to the store I would be really grateful. Could you please make it polite and explain why these hutches are innapproiate for rabbits. Please also mention that you think the product should be removed and either replaced with something which is a suitable size and quality, or the product should just be removed.
I took this from their website;
Step 1 Initial complaint
If you are dissatisfied with any aspect of the service received, you should initially speak to a member of the store management team, or call our Customer Service Team on 0800 436 436. We hope that most complaints can be settled quickly and as close to the source of the problem as possible.
Step 2 If you are not satisfied
If you are dissatisfied with the initial response, you should write to us at the following address:
Customer Services Department
FOCUS (DIY) Limited
Gawsworth House
Westmere Drive
Crewe
Cheshire
CW1 6XB
Please give as much detail about your complaint as possible (for example location of store, product, and dates) and state clearly what you are complaining about.
You will receive an acknowledgement within 7 working days and a full response within 28 working days. Your complaint will be fully investigated personally and in confidence.
We keep a secure record of every complaint made to us. We use this record to help us avoid making similar mistakes in the future. We also use it to help us see how we can improve our procedures and services.
The only email address is the general enquiries, but if you send your complaint there, they may forward it on; Email: info@focusdiy.co.uk
This store is so big that if people see these awful hutches in there, they are going to think if they are advertised as rabbit hutches, they are suitable for use. Please post here and let us know if you make a complaint. Off to do mine now
Also, is anyone able to approach the RWA to get them involved too please?
I took a quick picture on my phone. The worst thing is they are clearly advertising them as rabbit hutches, nothing about guinea pigs (which would be a bit more suitable if you ignore how shoddy they are). There is no way a rabbit would stand up on their hind legs, they were so short!
I don't really have time to spearhead a campaign as such, but I wanted RU people to get onboard with complaints. If you can write a letter or email to the store I would be really grateful. Could you please make it polite and explain why these hutches are innapproiate for rabbits. Please also mention that you think the product should be removed and either replaced with something which is a suitable size and quality, or the product should just be removed.
I took this from their website;
Step 1 Initial complaint
If you are dissatisfied with any aspect of the service received, you should initially speak to a member of the store management team, or call our Customer Service Team on 0800 436 436. We hope that most complaints can be settled quickly and as close to the source of the problem as possible.
Step 2 If you are not satisfied
If you are dissatisfied with the initial response, you should write to us at the following address:
Customer Services Department
FOCUS (DIY) Limited
Gawsworth House
Westmere Drive
Crewe
Cheshire
CW1 6XB
Please give as much detail about your complaint as possible (for example location of store, product, and dates) and state clearly what you are complaining about.
You will receive an acknowledgement within 7 working days and a full response within 28 working days. Your complaint will be fully investigated personally and in confidence.
We keep a secure record of every complaint made to us. We use this record to help us avoid making similar mistakes in the future. We also use it to help us see how we can improve our procedures and services.
The only email address is the general enquiries, but if you send your complaint there, they may forward it on; Email: info@focusdiy.co.uk
This store is so big that if people see these awful hutches in there, they are going to think if they are advertised as rabbit hutches, they are suitable for use. Please post here and let us know if you make a complaint. Off to do mine now
Also, is anyone able to approach the RWA to get them involved too please?