Thats the exact same bit that broke on mine like the T bit at the top you screw it in and the ramp is just nailed into it its a joke! i re screwed it on nice and securely and i went and complained today. I also saved some woman loads of money they were trying to get her to buy a chube and loadsa toys for her hamster i told her to just use toilet tube rolls and cardboard boxes ahe put everything back and walked out :lol::lol: you shoulda seen the staffs faces!! :lol:My Pets at Home hutch/run combo was broken this morning too when I went out to it. We have litterally had it about 3 weeks!! Bought it in a hurry because I was feeling sorry for my house bunnies stuck inside all day with no fresh air when it was SO hot...so rushed out on a Sunday afternoon to get one from P@H - it looked pretty good in pictures, but when we went to put it together we saw how shoddily made it was. The ramp was broken this morning when i went in, but not even the bit that we put together - it was an already assembled piece so totally not our fault! Luckily I have big brave rabbits who dont have any problems jumping from one level to another without a ramp, but thats not the point. Definately wouldnt recommend a hucth from them - next time I'll definately get one that comes highly recommended from others and wont break in 3 weeks!
Are they imported from China ? They are poor quality and sizes for the company to sell I think, PAH need to get their buyers doing their job properly, they could be using a good British supplier to custom make 'Pets at home' hutches - their own brand from good quality materials to the RWA spec -- everyone's happy - but, of course it makes much better business sense to buy cheap and nasty small cramped ones and import them from China to sell to the great British numpties / public I mean :lol:
I've got a P@H hutch for Daphne and Pharrell - believe it or not, it did actually have 'RWA Approved' written all over the box! It's a five foot, two tier and the largest P@H do but it's not great quality. I think I must have had it a year or so and it's done ok-ish but the hinges are all seizing up and the roof felt has cracked and will need replacing before winter. They also feel really flimsy when you try and move them.
Unfortunately, unless I want to spend £40 on delivery, P@H is the only place to really get hutches over here. That's why my last bun home was a playhouse.
It did actually have 'RWA Approved' written all over the box!
I don't think P@h stuff looks that bad whenever I've looked around - they always have the biggest ones assembled in store.
I've had the willow palace (4x3 hutch over a 6x3 run) for about a year and it's still looking brand new. Unlike other hutches I've seen all the felting was wrapped over the wooden edges to stop them rotting, all the hinges and blots are still working well. All in all I found it a fantastic hutch (with an additional run attached) apart from the fact the ramp was right in front of the door :roll:
oh, and it wasn't particularly easy access so we added another door on.
We're only selling it because we got Eli and it wasn't big enough for three.