happysaz133
Wise Old Thumper
So annoyed at the moment. I ordered an extra metal run to add on to my existing one. I chose a company on ebay, who have a lot of good feedback, but all their listings said no delivery to Scotland.
So I emailed them, said to them that Royal Mail and ParcelForce don't charge extra to the Highlands, but they said it was a different courier and that it would be an £11.90 charge. So I desperately needed the run, so I agreed to pay it. It was over £70 in total.
It came yesterday...with ParcelForce. I am SO annoyed. I know £12 might not seem a lot to some, but thats a few bags of rabbit food that it could have gone on. I've double checked with my postie, and he said I'm right, ParcelForce don't charge anymore, and I have checked their website as well. I'm going to complain, but I don't know how to go about it without sounding as annoyed as I am. I want me £12 back!!!
This is what I have so far...
Do I sound rude? :wave:
So I emailed them, said to them that Royal Mail and ParcelForce don't charge extra to the Highlands, but they said it was a different courier and that it would be an £11.90 charge. So I desperately needed the run, so I agreed to pay it. It was over £70 in total.
It came yesterday...with ParcelForce. I am SO annoyed. I know £12 might not seem a lot to some, but thats a few bags of rabbit food that it could have gone on. I've double checked with my postie, and he said I'm right, ParcelForce don't charge anymore, and I have checked their website as well. I'm going to complain, but I don't know how to go about it without sounding as annoyed as I am. I want me £12 back!!!
This is what I have so far...
Hello
I just wanted to let you know, the run I purchased over the phone last week arrived, thank you. I just wanted to voice my disappointment over the fact that it came by ParcelForce, which does not charge extra to the Highlands of Scotland, when you charged me nearly £12 extra for this delivery to be couriered. You have offered free delivery to everywhere in the UK except Scotland, when it is the exact same price! I had planned to buy another one of these in a few weeks for my guinea pigs, but I will not be doing so now, nor recommending you.
I just thought I should let you know it arrived, and please consider in the future, not charging unnecessary postage charges.
Do I sound rude? :wave: