Glad SPH were great, I found that they were very helpful too and quick to respond. Glad the Oxbow is good too, I think you can tell immediately that it is good stuff, I've just had to refill Jacobs litter tray with hay as he eats so much on the loo.
SBH are definately one of my best friends now, fast delivery too and good value considering the weight.
The Hay Experts site is fantastic, I love the tubes and tent, saving up now! I asked a question regarding the willow and got a swift and polite reply, which was then followed by a very detailed follow up. They seem a super place too in terms of customer service which to me is vital, I can't cope with poor customer service, no need with all the great sites. the chinchilla site lady is great too and they have fab toys and foods. All this money we spend, but happy buns are one of the nicest things in the world!