Thats awful. I would feel pretty upset if that happened to me too. Maybe ask your OH to check your email and see what they say. I think writing it all down in a point by point basis is a really good idea. That way you will get to say everything you need/want to without forgetting something. If you can't face it then give it to you OH so he can use it when he calls. I don't believe any company would want to lose your custom - £80 plus a month is a lot of money to spend especially now.
we just checked the email and haven't had a reply! i'm hoping he is going to be in touch with the delivery company to sort it out and then get back to me. i hope so.
like you say, he would lose more money if i went elsewhere, rather than worst case losing the delivery fee compensation from the delivery company. which would be around £12 ish i think... so he would make that back quickly, and although it isn't ideal, it isn't alot over the course of say a year of business or something..
the way i see it, is maybe he is trying to cut costs lately, and maybe has had a few people mentioning the fact the bales are smaller etc.. i know alot of people have noticed this. and the price is the same, and the bales much smaller, so don't last as long..
i do spend alot on hay, and i don't mind doing that if that is what my pets need, but it just upsets me as there was nothing to gain from me sending it back.. it's not like i kept the original lot and got a replacement... :?
anyway, hopefully i will hear back tomorrow, and me and dan have talked through it all and he will ring aswell if we need to.
i don't like things like this because i liked the company and i like the hay for the pets.
i thought of another time i did email them. it was when one of the sacks arrived already open and i said i couldn't use it as i didn't know how long it had been open and where it had been etc.. i got refunded for that one bag, £3.99.. maybe he is referring to that and thinks i was trying to get a free bag :? which is silly really as why would i spend £80 and then be bothered about getting £3.99 back :roll:
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