Crunchie
Warren Veteran
We insured JayJay as soon as we adopted him with Pets at Home back in March last year, the monthly payments were quite cheap but we couldn't claim for most of the vet fees we spent on him due them being dentals. However he did suffer from a bout of gut stasis which involved an out of hours appointment and hospitalisation. This came in at about £250 and wasn't found to have anything to do with his teeth.
I got a letter from Pets at Home insurance who have said that they had closed the claim due to the fact they had not received the necessary information from the vet.
I phoned them up today to both ask what I needed to do to re-open the claim but also to cancel the policy given we lost JayJay on the 19th December.
On the phone I was told that I couldn't claim for anything other than JayJay's death if I were to cancel the policy. Basically I've been given two choices:
A: Cancel the policy, pay the remainder of the annual premium and abandon the claim.
B: Ask them to re-open the claim and continue to pay the monthly premiums until the claim is sorted (which they may reject even with necessary info).
Does this sound right? It seems very unfair that I'm being asked to pay the remainder of the years policy when JayJay died a month ago.
Definately not going to bother with insurance from now on. I told them I wasn't paying anything until I had taken advice on the matterbut will aim to ring them back by the end of the week.
I got a letter from Pets at Home insurance who have said that they had closed the claim due to the fact they had not received the necessary information from the vet.
I phoned them up today to both ask what I needed to do to re-open the claim but also to cancel the policy given we lost JayJay on the 19th December.
On the phone I was told that I couldn't claim for anything other than JayJay's death if I were to cancel the policy. Basically I've been given two choices:
A: Cancel the policy, pay the remainder of the annual premium and abandon the claim.
B: Ask them to re-open the claim and continue to pay the monthly premiums until the claim is sorted (which they may reject even with necessary info).
Does this sound right? It seems very unfair that I'm being asked to pay the remainder of the years policy when JayJay died a month ago.
Definately not going to bother with insurance from now on. I told them I wasn't paying anything until I had taken advice on the matterbut will aim to ring them back by the end of the week.
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