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Thread: Please Email 'Fetch' About this AWFUL Hutch - U/D WITHDRAWN !!

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  1. #1
    Wise Old Thumper Jack's-Jane's Avatar
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    Default Please Email 'Fetch' About this AWFUL Hutch - U/D WITHDRAWN !!

    Last edited by Jack's-Jane; 09-10-2017 at 05:23 PM.


    A Rabbit Savvy small animal Veterinary Surgery in Twickenham, SW London
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  2. #2
    Wise Old Thumper Barn Yard Bunnies's Avatar
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    Off to email now.

  3. #3
    Wise Old Thumper Barn Yard Bunnies's Avatar
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    Sent an email and copy and pasted the minimum requirements for size and that their one fell way below these requirements and would report it.

  4. #4
    Wise Old Thumper Jack's-Jane's Avatar
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    Thanks Amanda xx


    A Rabbit Savvy small animal Veterinary Surgery in Twickenham, SW London
    https://www.twickenhamvets.com/

    Help for Romanian Rescue Dogs
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  5. #5
    Mama Doe olices's Avatar
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    It keeps crashing when I try to email. I'll keep trying x

  6. #6
    Wise Old Thumper
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    Ocado


    Mr Tim Steiner Chief Executive

    Email Tim.Steiner@ocado.com

  7. #7

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    E-mail sent (thanks for the e-mail address, Babsie). I wish there was a law preventing these awful things from being sold
    Most people agree that battery farming is cruel. How can they think it's right to keep rabbits in something so small
    I can't help but notice it doesn't say 'rabbit hutch' anywhere on the page. I wonder if they're trying the 'well we didn't say it was for rabbits' approach like Pets At Home tried with their guinea pig hutch. They're just implying it by showing a picture of two rabbits..
    Last edited by ~ILoveMyBunny~; 08-10-2017 at 11:04 PM.

  8. #8
    Wise Old Thumper Jack's-Jane's Avatar
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    I have sent an email to both Fetch Customer Services and to Tim Steiner xx


    A Rabbit Savvy small animal Veterinary Surgery in Twickenham, SW London
    https://www.twickenhamvets.com/

    Help for Romanian Rescue Dogs
    https://www.gofundme.com/helpforromanianrescuedogs

  9. #9
    Wise Old Thumper Barn Yard Bunnies's Avatar
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    Reply - does say dear before Amanda but had problems trying to copy it.



    Amanda,

    I'm sorry to hear that the Trixie hutch sold on our site is unsuitable for rabbits.

    I can assure you that we do take issues like these very seriously so I have reported this to our Trading team, they will investigate this issue further. They will then make any appropriate adjustments to our site, which could include removing the product if they feel it is necessary.

    Please let me know if there is anything else you need me to look into for you.

    Kind regards,

    Brad
    Fetch Customer Service Team

  10. #10
    Wise Old Thumper Jack's-Jane's Avatar
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    Just received a reply:

    ''Dear *******


    Thank you for your email regarding the hutch on our webshop.

    We have not and would not advise that this product be used for rabbits, but we understand the feedback regarding the image which has been provided by the supplier.
    In lieu of this we have decided to remove the product from our range.

    I do apologise for any distress caused.

    Kind regards,

    John Nichols
    Fetch Customer Service Team''


    Result !!


    A Rabbit Savvy small animal Veterinary Surgery in Twickenham, SW London
    https://www.twickenhamvets.com/

    Help for Romanian Rescue Dogs
    https://www.gofundme.com/helpforromanianrescuedogs

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