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Thread: Contaminated hay anybody?

  1. #1
    Alpha Buck
    Join Date
    Aug 2006
    Posts
    909

    Default Contaminated hay anybody?

    I am reluctant to name the supplier at the moment, but before I get involved in complaining to them, I wondered if anybody has had a problem with an online supplier of hay?

    I have had 2 bales delivered, a small portion of which is contaminated with a fuel like smell.

    Anybody else had a problem?

  2. #2
    Alpha Buck
    Join Date
    Jan 2016
    Location
    Berkshire
    Posts
    654

    Default

    I remember someone had issues last year with a batch of hay that smelt of diesel. A quick search found the following
    http://forums.rabbitrehome.org.uk/sh...e-smelling-hay



    Sent from my XT1032 using Tapatalk

  3. #3
    Mama Doe
    Join Date
    Oct 2008
    Location
    Bradford
    Posts
    2,364

    Default

    Get in touch with the supplier, explain the situation and ask them to swap the bales for new ones ASAP?

    If they are not 'fit for purpose', the supplier needs to know - there may be more in the batch and other customers (and their animals) potentially affected. Things like this will happen occasionally and a good supplier won't quibble. There are also things like the regs for selling things online and return periods.

    I would ask for a swap rather than replacement - it means they have the original contaminated goods back for examination - and you don't have to dispose of 2 bales.

  4. #4
    Alpha Buck
    Join Date
    Aug 2006
    Posts
    909

    Default

    The supplier is baffled how this could have happened other than the carrier might have spilled something on it. However, I didn't smell it on the packaging.

    It is delivered to a garage (our business) but we don't sell, store or carry fuel. The hay is put straight into our vechicle for home time. But I just get a sense he thinks the contamination has occurred our end. If it had, we would have put it down to experience, certainly not pursued the supplier!

    In any case he has agreed to replace (doesn't want the contaminated hay back) but I do suspect he thinks he is doing me a favour! I have bought this hay for years so was hoping he respects my honesty!

    No other reports, so seemingly a one off thankfully

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