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Thread: Welfare Hutches

  1. #21
    Mama Doe sierra*323's Avatar
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    Quote Originally Posted by Limit View Post
    I ordered a bespoke 12x5x6 ft Kennel from them last year and although it took longer than expected (due to Christmas) it still arrived in a few months time (somewhen in February this year) and they kept in contact with us throughout it all - got a discount too for the added wait time. They reply quickly with emails and over Facebook so I'm unsure why this happened! I can't remember how we paid but I think ours was over PayPal? Hopefully you get to hear back from them soon x
    Good to hear another good experience, I really do think they're a great company, their hutches are brilliant quality, so hopefully this is a one off mix up that can be fixed! 😊

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  2. #22
    Warren Scout Toffs and Pebbs's Avatar
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    Default Welfare Hutches

    Thanks to everyone but good news we have got a reply and because of a staffing issue they were a bit slower than the usual but we will get our hutch in about 2 weeks! hope you all have a lovely bank holiday weekend!


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    Last edited by Toffs and Pebbs; 30-04-2017 at 10:13 AM.
    Toffee and Pebbles are BAAEE

  3. #23
    Mama Doe sierra*323's Avatar
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    Quote Originally Posted by Toffs and Pebbs View Post
    Thanks to everyone but good news we have got a reply and because of a staffing issue they were a bit slower than the usual but we will get our hutch in about 2 weeks! hope you all have a lovely bank holiday weekend!


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    Yay I'm really glad, their stuff is worth the wait I promise!

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  4. #24

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    Quote Originally Posted by Toffs and Pebbs View Post
    Thanks to everyone but good news we have got a reply and because of a staffing issue they were a bit slower than the usual but we will get our hutch in about 2 weeks! hope you all have a lovely bank holiday weekend!


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    Thats great x

  5. #25
    Mama Doe
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    Let us know when it arrives! I've ordered one. Expecting it next week but nervous after a few comments

  6. #26

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    Quote Originally Posted by lucy24 View Post
    Let us know when it arrives! I've ordered one. Expecting it next week but nervous after a few comments
    I've just ordered a 16ft tunnel and connectors, so I'm hoping it arrives soon x

  7. #27
    Wise Old Thumper tulsi's Avatar
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    I have a run of theirs and I did have a hutch (gave it to a rescue when I moved). Both fantastic quality. Great company. Glad it is all sorted now.

  8. #28
    Warren Scout Toffs and Pebbs's Avatar
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    We've since heard from the company and they said they had a fire we have replied asking for money back and there has been no reply. Hope all you have a safe and good option and get your money back.
    Thanks


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  9. #29
    Mama Doe sierra*323's Avatar
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    Can't imagine how awful it must be to lose all of your work and business like that, lucky no one was hurt.
    The email says they'll be able to contact customers personally about individual orders early next week so I wouldn't expect them to be able to reply in the meantime.

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