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Thread: Welfare Hutches

  1. #11
    Mama Doe sierra*323's Avatar
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    Quote Originally Posted by Toffs and Pebbs View Post
    Hi everyone,

    Today we realised that Welfare Hutches is not producing its Hutches or producing anything but it is still taking your money.

    They possibly have changed it so that you can only pay with debit card instead of credit card so you can't get your money back. We paid a decent amount of money for a new hutch, run and tunnel connector on the 5th of March but we haven't got anything since. My mum has called them all this week and emailed them but have heard nothing.

    Please please spread the word and help to stop other people paying for something for their pets and not getting anything apart from money loss.

    Thanks for reading and again please spread the word.


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    Hello, do you mean the welfare hutch company? I am waiting for two bespoke runs from them and are hoping you're not talking about the same people..!

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  2. #12
    Warren Scout Toffs and Pebbs's Avatar
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    Quote Originally Posted by sierra*323 View Post
    Hello, do you mean the welfare hutch company? I am waiting for two bespoke runs from them and are hoping you're not talking about the same people..!

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    I am pretty sure they are the same when did you order because they say they should come in 2-4 weeks


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  3. #13
    Mama Doe sierra*323's Avatar
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    Only 12th April so I'm not expecting them to be ready yet...

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  4. #14
    Warren Scout Toffs and Pebbs's Avatar
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    Quote Originally Posted by sierra*323 View Post
    Only 12th April so I'm not expecting them to be ready yet...

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    We have been waiting for over 8 weeks and we can't make any contact with them, you could try contacting them for me because if they respond to you then it would help me aswell.


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  5. #15
    Mama Doe sierra*323's Avatar
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    I'll drop them an email, hopefully it's just a misunderstanding 😊

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  6. #16
    Warren Scout Toffs and Pebbs's Avatar
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    Quote Originally Posted by sierra*323 View Post
    I'll drop them an email, hopefully it's just a misunderstanding

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    Thanks


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  7. #17
    Mama Doe sierra*323's Avatar
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    Quote Originally Posted by Toffs and Pebbs View Post
    Thanks


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    Hello,

    I emailed last night and have received a response already saying my order will be ready the week after next. Maybe they aren't receiving your emails? I'm using the address on their website.

    Hopefully you can reach them soon!

  8. #18

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    We were about to order a tunnel / connectors from them, so I'm now going to wait on if there appears to be issues. I hope you can get something sorted eventually.

    We've ordered some things from a similar company and have been waiting almost 6 months now, fortunately we didn't spend a huge amount, but it's still annoying! x

    **created by my DD Lionheadlop**

  9. #19
    Warren Scout
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    I'm also just about to order some connectors, but I think I'll wait until you get your order too. I may try runaround.

  10. #20
    Warren Scout Limit's Avatar
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    I ordered a bespoke 12x5x6 ft Kennel from them last year and although it took longer than expected (due to Christmas) it still arrived in a few months time (somewhen in February this year) and they kept in contact with us throughout it all - got a discount too for the added wait time. They reply quickly with emails and over Facebook so I'm unsure why this happened! I can't remember how we paid but I think ours was over PayPal? Hopefully you get to hear back from them soon x

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