Generally Speaking I think the staff at Pets@Home are those looking for a simple retail job. Probably quoting "I have a pet" during the interview. I'm fairly certain that none of them will have at some point cared for each species of small pet that they look after in p@h so it's likely what they learn about the pets will be learned on the job. Their observations could be the result of caring for the pet for a small amount of time, but it's most likely that their view will be askew because of the strange conditions the rabbits are subject to. Making it a little invalid when thinking about adopting the rabbit and changing its conditions to something a little less stressful. That being said they stock all the stuff I need to look after my bunny so I like the store, I'm just not certain they should be allowed to rehome pets, that should be left to a breeder or specialist pet-store who have in depth knowledge of the animals.
"All animals except for man know that the principle business of life is to enjoy it." -- Samuel Butler