It does sound like she is getting too much other stuff like pelletts and veg. I know its hard when she runs to the fridge but if you offer her hay when she does this most buns will eventually eat it. Its like us if we have the choice of just eating tatsy food all the time and not food thats good for us we would.
If she is full from veg she wont need to eat hay so less veg should = more hay eating. I found with my girls when I first got them that getting a friend that eats hay also helped
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