Problem accessing some areas!!!

[Dorothy]

Hi,
just wondered if anyone else has problems getting into the Rabbits In Need section and the Rabbit Reference Section on the Forum. Sometimes I can get in, but most of the time it won't load and comes up as error 502. Sometimes I also can't log off the Forum as that comes up as an error too, so I just have to leave myself logged on for hours. Maybe it's just my computer I don't know.

[bunnylove]

nope i am having lots of trouble getting on to rabbits in need and the info area too!!!!!!!!!!!! tamsin whats going on!!!!!!!!!!!!!

[Tamsin]

Are you getting a 502 error message too Eve?

Tam

[bunnylove]

Are you getting a 502 error message too Eve?

Tam

not sure tam :oops: its come up with page unavailable!!!! and take ages to tell you that too!!!

[cazza269]

me too, I cant access either of these areas of the site, it seems to try and load for ages then I get error message, I will try and copy the error message

[cazza269]

heres the error message, get this every time:

Web site not responding (Error 502)
The Web page you are trying to access has not been found on this site.

This might be because:

The Web site you have requested may be experiencing technical difficulties due to a busy or broken server. Please try again by clicking the Reload icon on your AOL bar or, if that doesn't work, try visiting
the site again later.

Alternatively, please try to access a different Web site, such as http://www.aol.co.uk/. If this does not work, shut down and restart your computer, sign back on to AOL, and try visiting the Web site again.

For further assistance, go to AOL Keyword: Internet Help.

[cashmincal]

Yes, I sure am!
Clare

[Tamsin]

Can one of you try this:http://www.webwizguide.info/asp/faq/friendly_HTTP_error_messages.asp

The tell me what the error message is. It should give more info.

Tam

[cazza269]

ok I tried it but I am still getting the same error?!

I dont know why I should if I turned that off on explorer....I use aol though to browse so i that why?

[Tamsin]

You don't visit pages using Internet Explorer? Oh, does the AOL browser your using have a setting in the same place?

Tam

[cazza269]

not sure I will have a look on here and see, surely there must be something

[Tamsin]

humm, your all using the same aol connection but the host can't see a problem with their IP :?

Tam

[cazza269]

I checked through aol, and the advanced settings are controlled by internet explorer so tweeking it there should have helped...not sure what can be done about it!

I managed to bookmark Rabbits in need the one time I accessed it so I can get into that one via there, but I have never been able to access the reference section one :? very strange!

[bunnylove]

Are you getting a 502 error message too Eve?

Tam


tamsin i have just looked (tried to get on rabbits in need) and it is definately a 502 error message! (probably a good thing really) :lol: :lol: but what is going on it seems to have happen since you changed the site about with the rabbit topic info section???????

eve x

[sarsimp]

I'm having the same trouble! :oops:

[Tamsin]

I don't think the permissions I've set for those sections should effect you. I've put the Reference section settings to the same as the rest of the forum can you see if you can access it now?

Tam

[cazza269]

nope, still getting the same error I am afriad :(

[Tamsin]

Okay next thing to try:

On the menu goto Tools > Internet Settings
Then see the section in the popup up called temporary internet files? Click on delete files. Then click okay and try again.

Diagrams here if you can't find the bit I mean: http://www.microsoft.com/windows/ie/using/howto/customizing/clearcache.mspx

Tam

[cazza269]

still no joy I am afraid :(

[Tamsin]

And clicking refresh/reload doesn't help?

Sorry, me and our host are head scratching at the moment. Its a bit of a puzzler so sorry for making you keep trying things :)

Tam

[cazza269]

hey I am happy to help...refreshing doesnt do anything either....is there anything that could maybe be causing a security prob my end? I have a a spyware prog etc, I will check if there is anything that could be blocking

[Tamsin]

Well checking for spyware won't hurt tho I wouldn't have thought that was the problem though as that would just effect you not the others too :?

Tam

[Tamsin]

Are you all using AOL's browser?

It could be worth trying a different browser e.g. firefox: http://www.mozilla.org/products/firefox/

See if that makse a difference.

Tam

[cazza269]

hang on I will try it through ie and see what happens...fingers crossed

[cazza269]

JACKPOT!! it must be aol...strange but true guys!, just got in through internet explorer...so to view those bits I need to use ie!

[sarsimp]

Yey - got it!! Thanks for the tip!! Would have hated to be asking all those questions again!! :roll: :roll:

[cazza269]

lol I know, sure does answer all mine!!!

[Dorothy]

Oh heck I'm just so computer illiterate I don't know what you mean by the browser :oops: :oops: :roll: :roll: :lol: :lol: :lol: :lol: . I'm going to have to ask my daughter what you are all talking about and how to change to the thingy you're using to make it work :shock: :lol: .

[cazza269]

what program do you use to get on the internet Dorothy?

I usually use AOL, but that has been causing the probs for me seeing certain areas, most computers with windows have a program called Internet Explorer (mine is shown as a large blue letter e on the main screen of my computer)

[Dorothy]

Hi, I use aol too. Funny thing is I have found that if I come on the Forum and click on Rabbits In Need before I do anything else, I get on :? . I then found that once I had read a topic and decided to click on Rabbits In Need title again to get the list of topics back that it wouldn't load again. So I now use the back button to get back to the list of topics and can then stay on Rabbits In Need.
However if I go onto, say General Chat, then try to get back to Rabbits in Need, I can't unless I log off then come on again and repeat the process :roll: :roll: .
It's a bit complicated, but it works for now :shock: :? :lol: :lol: :lol: :lol: .
Only just recently had the back button pointed out to me :oops: :roll: .

[bunnylove]

tamsin i know you said that it was aol's fault that we could not acess some areas but since you have change to a different server i no longer get these problems

thanks neil :D

Eve x

[Tamsin]

Yay :D

[Dorothy]

I no longer have problems either, makes life a lot easier since you changed to the new server :D

[Tamsin]

Well no idea why it fixed but I'm glad it did :D