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Insurance Claims

MightyMax

Banned
... How long before you're paid?

And do you know how long it takes for your vet surgery to send them off?

Thanks in advance :wave:
 
I'm with Petplan and it took about 2 weeks. The vet's standard was to send off claims within 5 days of the form being filled out.
 
I'm with PP. On average they took 7 working days to pay a claim. My vets took 4 days to send off the claims on average.

Animal Friends were the worst for paying claims and used to take months when I worked in practice.

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I'm with PP. On average they took 7 working days to pay a claim. My vets took 4 days to send off the claims on average.

Animal Friends were the worst for paying claims and used to take months when I worked in practice.

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How long do you reckon is a reasonable/unreasonable length of time to wait before the vet actually submits the claim?

And for the record - no, I am not vet bashing (not aimed at you dp!) :lol:
 
How long do you reckon is a reasonable/unreasonable length of time to wait before the vet actually submits the claim?

And for the record - no, I am not vet bashing (not aimed at you dp!) [emoji38]
If it's a practice with reception staff, I'd say 5 working days is acceptable.
If they don't have reception staff I'd say about 7 to 10 working days would be acceptable. Any more than that and I'd start getting a bit annoyed - mainly because the claims have to be sent by the vet practice a client gets no choice in the matter.

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Our vets would usually have them sent off in a week - two weeks but depends on staffing (if you know what I mean)

Actual claims depend on who you’re with, I’m with animal friends and because they have an online portal claims take mins for the admin/nurse to enter the details and when I claimed for my kitten Rupert I had an email that night saying it went through when it’s usually 24hrs. You should be able to ask your company for a rough idea.

If it needs claiming fast you can always express that to your vet and get a rush put on it if poss.

Hope that helps :-/ x


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My vets can take up to 2 weeks - then it's another 2 weeks before I get payment from PP - depends on whether vet has supplied all necessary info which they don't always do.
 
My daughter's a vet nurse so she nudges one of the staff to get our claims sent through (perk of the job lol) so I can't comment on timing for the practice to process the forms.

We've always had a payout within 14 days of the insurance co. receiving the forms. The only time it took longer was when they requested more info.... and it dragged into about 3 months!!!

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My daughter's a vet nurse so she nudges one of the staff to get our claims sent through (perk of the job lol) so I can't comment on timing for the practice to process the forms.

We've always had a payout within 14 days of the insurance co. receiving the forms. The only time it took longer was when they requested more info.... and it dragged into about 3 months!!!

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Ah thank you Karen ... I think you deserve that perk of the job .. :)

Three months is a long time. I hope it wasn't a massive claim and you were left short in the meantime? That's the purpose of insurance - a constant drip rather than a huge whammy :shock:
 
It was around £500 for hydrotherapy and we'd paid out for it over the course of around 6 months by the time we put the claim in so, yes, speedier payment would have been nice lol.

Luckily the major claim (around £3k) went through without a hitch and we weren't struggling without the £500 but it could have been an issue for many people.

We were just really unlucky though - I think anything that could go wrong did hence why it dragged on and on.

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It was around £500 for hydrotherapy and we'd paid out for it over the course of around 6 months by the time we put the claim in so, yes, speedier payment would have been nice lol.

Luckily the major claim (around £3k) went through without a hitch and we weren't struggling without the £500 but it could have been an issue for many people.

We were just really unlucky though - I think anything that could go wrong did hence why it dragged on and on.

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Thanks Karen.

3k - guess that wasn't a rabbit! Though they could run up such a bill I am sure :)
 
No, not a bunny. I'm not sure a rabbit would like hydrotherapy much either although I know they have a couple of cats on their books. I can't imagine ever getting my cat in a pool without losing a limb though lol

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