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zephyr300
30-05-2015, 02:03 PM
Has anyone used a hutch cover with a strap under the roof? I was told it would be ok by the company who sold it to me but a few months later my rabbits have chewed through the strap making the cover useless and the company will not take any responsibility for this. Any advice what to do?:(

Shrinkie
30-05-2015, 02:51 PM
Sorry to hear - I've a house rabbit so i'm not sure about hutches - maybe the Housing section can help? I'm not sure even what you refer to with the strap - did you e-mail the company when they told you that it would be fine (aka a record of it)? What about receipts etc? It seems odd that they won't take responsibility, if you specifically asked/they specifically told you it'd be fine without any word to the wise, then in a way you have been missold the product - can you not seek anywhere for guidence on that?

I know it's not the issue though I'm afraid I'm essentially just bumping the post up cause I've no idea.