For those that are not aware the vets thought Timmy had a abcess, it turned out to be a cyst, they drained it and asked if I would like it removed. I stupidly thought it would be small and said no,it turns out the cyst was huge.
Heres Timmy when I got him home, still groggy from the anesthetic
Heres what I put in my letter:
Dear Sir/Madam,
I have thought long and hard over the last few days and it is with a heavy heart that I feel the need to complain. I bought my bunny Timmy in for vaccinations but as he had a lump under his chin they wanted to operate. It was thought it might have been an absess that needed draining. I have since found out a needle could have been inserted there and then which would have determined whether or not it was pus or something else. While Timmy was under anesthetic it was discovered it was a cyst which they drained, and I recieved a phone call asking if I would like the cyst removed which would have taken the cost from £107 to approximatly £200. As funds are tight and the insurance was within the first 14 days (therefore would not cover the cost) I opted just for the drainage. What had not been explained to me was that even after drainage the cyst was still very large. Had I have been told the cyst was that big I would have paid the extra there and then and had it removed. I called and spoke to reception and explained this, and asked how much it would cost to have it removed. It will be £150, a cost that could have been avoided had I been informed of the size of the cyst. I am a loving bunny owner and have bought all of my rabbits to yourself for vaccinations, check ups,neutering and treatment but I feel very let down by this. I am currently saving for the extra operation, being an exsisting condition means the insurance will not cover it. I hope that in future anyone going through the same will be given the correct information so they can make the right choice for their pet.
This is thier responce:
I never said Timmys cyst had re-swelled, I was annoyed at them not telling me about the size of what was left. And the part about underlying dental issues. They said if its an absess that can cause it, but does this letter mean he had dental disease?? I was told they 'trimmed a couple of sharp bits but nothing drastic'. Shall I leave it or reply, including a pic of Timmy and his lump straight after the op. Hes booked in elsewhere to have it removed now. I shant be going back there. Anyone who employs a vet that thinks feeling a bunnys cheeks is sufficent when it comes to checking teeth does not deserve mine and my buns buisness x
Heres Timmy when I got him home, still groggy from the anesthetic
Heres what I put in my letter:
Dear Sir/Madam,
I have thought long and hard over the last few days and it is with a heavy heart that I feel the need to complain. I bought my bunny Timmy in for vaccinations but as he had a lump under his chin they wanted to operate. It was thought it might have been an absess that needed draining. I have since found out a needle could have been inserted there and then which would have determined whether or not it was pus or something else. While Timmy was under anesthetic it was discovered it was a cyst which they drained, and I recieved a phone call asking if I would like the cyst removed which would have taken the cost from £107 to approximatly £200. As funds are tight and the insurance was within the first 14 days (therefore would not cover the cost) I opted just for the drainage. What had not been explained to me was that even after drainage the cyst was still very large. Had I have been told the cyst was that big I would have paid the extra there and then and had it removed. I called and spoke to reception and explained this, and asked how much it would cost to have it removed. It will be £150, a cost that could have been avoided had I been informed of the size of the cyst. I am a loving bunny owner and have bought all of my rabbits to yourself for vaccinations, check ups,neutering and treatment but I feel very let down by this. I am currently saving for the extra operation, being an exsisting condition means the insurance will not cover it. I hope that in future anyone going through the same will be given the correct information so they can make the right choice for their pet.
This is thier responce:
I never said Timmys cyst had re-swelled, I was annoyed at them not telling me about the size of what was left. And the part about underlying dental issues. They said if its an absess that can cause it, but does this letter mean he had dental disease?? I was told they 'trimmed a couple of sharp bits but nothing drastic'. Shall I leave it or reply, including a pic of Timmy and his lump straight after the op. Hes booked in elsewhere to have it removed now. I shant be going back there. Anyone who employs a vet that thinks feeling a bunnys cheeks is sufficent when it comes to checking teeth does not deserve mine and my buns buisness x