helpucover - couldn't fault them. Alfie has recently had hundreds of pounds worth of treatment - so far they've paid out £570, we've got to pay £45 excess and have just sent off claiming for the most recent medications, tearduct flushes and consultations which brings it up to nearly £700. We don't see why they should dismiss this most recent claim though, so we're confident we'll get it all back.
The only thing I'm slightly worried about is we've only got £1300 left to cover us for 9 months...he's having weekly flushes at the moment, is on 3x oral and 2x eyedrops twice daily and is costing us a lot of money so we've now just got to hope his flushes don't keep having to be weekly and the cost drops or settles to a manageable amount...
ETA: Dee, my nearly 7 year old Nethie, is with P@H as she was over 5 when we insured. We've never actually claimed for her, thankfully, so can't comment on their service.