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I order prescription products, I scan and email the prescription, sort out the order and its always there within a couple of days, they are the best Ive found so far. I try to spend enough for free delivery but failing that I do whatever the cheapest one is.
they email to say they've received your order then again when despatched.
I ordered some treats Saturday 3rd but didn't get it until this Monday, that's because the treats i'd ordered weren't in stock though.
I emailed them about it as I didn't know they had to order them in and they were very helpful, said I could swap it for something else but I didn't need to so I just waited.