*Bex*
Mama Doe
Just wondered if anyone else thinks this is unfair, or sees the logic in it??
I've recently submitted a claim for Cleo's EC treatment from end of April up until mid - end July. The claim came to about £450.
I received my cheque yesterday but they have deducted two excesses. They have done this because her policy renewed in June, therefore they say they treat it as two different submissions, one from April - when her policy renewed in June, and then another submission from June - July.
I called and challenged this and they would not budge. They say its in the T&Cs. She did go off the phone a couple of times to speak to a manager but they refused to refund the second excess.
Apparently if I am to claim for her EC again, or anything related to it within the next 12 months I will not have to pay an excess. I am not planning to claim again, she is doing really well and if it happened that I had to claim, id happily then pay the excess, otherwise they have just taken £50 of my money for no reason.
I can't see how they are allowed to do this?
I've recently submitted a claim for Cleo's EC treatment from end of April up until mid - end July. The claim came to about £450.
I received my cheque yesterday but they have deducted two excesses. They have done this because her policy renewed in June, therefore they say they treat it as two different submissions, one from April - when her policy renewed in June, and then another submission from June - July.
I called and challenged this and they would not budge. They say its in the T&Cs. She did go off the phone a couple of times to speak to a manager but they refused to refund the second excess.
Apparently if I am to claim for her EC again, or anything related to it within the next 12 months I will not have to pay an excess. I am not planning to claim again, she is doing really well and if it happened that I had to claim, id happily then pay the excess, otherwise they have just taken £50 of my money for no reason.
I can't see how they are allowed to do this?