MillyAlice
Warren Scout
Hi everybody!
So we took Luna to the emergency vets three and a half weeks ago due to a gi stasis and then had a follow up appt. on the next day. Whilst at the vets we filled in the insurance paperwork. The vets acknowledge that they haven't yet sent it as they have 'loads of claims to catch up on' and they don't seem fussed despite my phoning or going in three times since. This is the first claim I've ever made so I don't know if I'm being unreasonable or if its a long time? The nurse I spoke to today refused to even give me an idea of when it could possibly be sent. Any thoughts? :wave:
So we took Luna to the emergency vets three and a half weeks ago due to a gi stasis and then had a follow up appt. on the next day. Whilst at the vets we filled in the insurance paperwork. The vets acknowledge that they haven't yet sent it as they have 'loads of claims to catch up on' and they don't seem fussed despite my phoning or going in three times since. This is the first claim I've ever made so I don't know if I'm being unreasonable or if its a long time? The nurse I spoke to today refused to even give me an idea of when it could possibly be sent. Any thoughts? :wave: