The straw I've had has been beautifully soft - if anything I think it's softer and less likely to cause eye injury than much of the nice stalky hay the bunnies love! I use straw as bedding in winter because it is hollow tubes, there is lots of air to get trapped so it is a better insulator than hay. I stuff it into boxes and then add some hay for munching, and they just love snuggling right down into it. The loveliest straw I ever got was from the Dust Free Hay company, it was soooooo soft and snuggly.