Pebblesetc
Mama Doe
I emailed the range re. rabbit hutches and they sent me back this:
I found that a bit patronising. And also, unsatisfactory. I'm so annoyed that they're that unwilling to even consider the welfare of the animals being housed in their prison cells.
Absolute tosh do they make every effort to ensure their products of the highest standard.
I wish the government would come up with some decent guidelines so that they can't churn out pathetic responses like this.
Ref: 39940
Dear
Thank you for your email dated 7th August 2011, regarding the Rabbit Hutches.
I would like to assure you the quality of all the products we sell is central to our business, and we go to great lengths to make sure that all of the products supplied to us conform to strict specifications.
We make every effort to ensure that our products are of the best possible quality by only using Suppliers that can meet our high standards and strict codes of practice.
I can confirm that I have been in contact with our Pets Buyer who has assured me that we are within all government guidelines for these products, and it is at our customer's discretion if they wish to purchase any Hutch, and to ensure the Hutch is the correct size for their animal.
I trust that this has answered your query, and I hope you will continue to be a valued customer of The Range.
Yours Sincerely
Amy Discombe
Customer Service Team
I found that a bit patronising. And also, unsatisfactory. I'm so annoyed that they're that unwilling to even consider the welfare of the animals being housed in their prison cells.
Absolute tosh do they make every effort to ensure their products of the highest standard.
I wish the government would come up with some decent guidelines so that they can't churn out pathetic responses like this.