Grin
Wise Old Thumper
OMG - i am furious!!!
I placed an order on Thursday and had an email confirming the order was placed. Had confirmation from Paypal to say they payment was being processed.
Anyway, they had a tracker thingy on the order email from Zooplus. I went on there today and they've asked me to pay via paypal again but i checked the paypal account and it's 'completed'.
I've emailed them twice and not received a response so i rang them. They admitted theirs a fault on their system and they have 'lost' the payment and have no record. I need to show them some proof of payment.
If i hadnt chased it, they wouldnt just left it. I havent even been given a priority email address either. So my email will go go in an inbox and not be dealt with like the other 2 i sent!!
Anyone else had zooplus problems??
Oh - and to top it off - the customer services team made me feel like it was MY fault and were less than helpful!!
I placed an order on Thursday and had an email confirming the order was placed. Had confirmation from Paypal to say they payment was being processed.
Anyway, they had a tracker thingy on the order email from Zooplus. I went on there today and they've asked me to pay via paypal again but i checked the paypal account and it's 'completed'.
I've emailed them twice and not received a response so i rang them. They admitted theirs a fault on their system and they have 'lost' the payment and have no record. I need to show them some proof of payment.
If i hadnt chased it, they wouldnt just left it. I havent even been given a priority email address either. So my email will go go in an inbox and not be dealt with like the other 2 i sent!!
Anyone else had zooplus problems??
Oh - and to top it off - the customer services team made me feel like it was MY fault and were less than helpful!!
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