Hi all
We brought a mini lop from Dee and the day after we took her home she had the poops really stogy so we called Dee and she told us that it us just stress from the move ect. Later that week we had to take the rabbit to the emergency vet because it was night time, she was not eating drinking and she had lost weight. They kept her in over night and then we had to take her to our vet that is a rabbit specialist they kept her in for 5 days. During this time I emailed Dee to tell her what was going on and she said that as far as she was aware the rabbit was fine because she did not hear from us but she quotes that her after sales care is very good so this is one of the reasons that we went to a breeder but she never once contacted us to see if the rabbit was ok after we callled her about the poo being wrong. I then emailed her again telling her what the situation of the rabbit is and how much the vet bills have been since Almost £500 and we have only had the rabbit just over 1 week at this stage and from then on I have had not other messages fro Dee and we are £500 out of pocket plus the rabbit was £45 and we brought the food, bed and hay also from Dee. We picked her up from the vets Friday as they said were see how she gets on at home we have had to syringe feed and syringe her pain killers all weekend but she is going down hill again.This rabbit has not been right since we have had her. We cant let her suffer so she is going back to the vets tonight.
I would like to warn anyone that is thinking of buying a rabbit from her to think again as I dont want other people in this situation.
Hi all
We brought a mini lop from Dee and the day after we took her home she had the poops really stogy so we called Dee and she told us that it us just stress from the move ect. Later that week we had to take the rabbit to the emergency vet because it was night time, she was not eating drinking and she had lost weight. They kept her in over night and then we had to take her to our vet that is a rabbit specialist they kept her in for 5 days. During this time I emailed Dee to tell her what was going on and she said that as far as she was aware the rabbit was fine because she did not hear from us but she quotes that her after sales care is very good so this is one of the reasons that we went to a breeder but she never once contacted us to see if the rabbit was ok after we callled her about the poo being wrong. I then emailed her again telling her what the situation of the rabbit is and how much the vet bills have been since Almost £500 and we have only had the rabbit just over 1 week at this stage and from then on I have had not other messages fro Dee and we are £500 out of pocket plus the rabbit was £45 and we brought the food, bed and hay also from Dee. We picked her up from the vets Friday as they said were see how she gets on at home we have had to syringe feed and syringe her pain killers all weekend but she is going down hill again.This rabbit has not been right since we have had her. We cant let her suffer so she is going back to the vets tonight.
I would like to warn anyone that is thinking of buying a rabbit from her to think again as I dont want other people in this situation.
I am so very sorry about this - it is truely awful when you bring a new baby home, and the only time you've had with her is her being ill. I went through that with Luna so can understand how upset you must be.
I was very surprised to hear this about Dee to be honest though - we bought our Lionhead Harley from her over a year ago and (touch wood), we've had no problems with her...and we were very impressed with Dee and the care she seem to show towards her animals - and she did give some very good advice. Am very sorry that she has let you down like this.
The profits from anything you do buy from her do go towards her breeding programme - so if you are very against this, then I would find another supplier.
I have to say I have bought quite a lot of stuff from dee including my 5 foot double hutch and I have found her to be very helpful, she has emailed me quite a lot of advice before I found this forum, and I've always found her advice to be good. I obviously haven't got experience of rehoming a bunny from her, but in terms of the service of her online shop and quality and speed of service I was happy. I understand people on here may have reservations about funding her breeding though.
Im sure she has been nice to you all as you have had no problems. Like i said we only went to a breeder as we have had rabbits before from garden centers ect and thought a breeder would be the best option with the best support but goes to show that as soon as there is a problem they dont want to know. We are still having feed Honey our self with the critical care food from the vets as well as a pain killer.
I have and it came fairly fast... I ordered a rabbit christmas hamper from her - which was what set rupert poorly the first time, it had loads of bad things in it.
I know this isn't to be turned into a breeder debate etc, but I will never buy from her again.
When we first got our rabbits, i researched alot, and found her (because i was going to london pet show and so was she) and i read stuff about her being a 'rabbit expert' - well, we'd not long had R&T and Tia was very very very nervous bunny (mistreated before etc) and i was sooo looking forward to meeting dee and getting her advice... to say she was rude is an understatement. Told me to put her in a 4ft cage, and not let her outside anymore! All tia's problems stem from being kept like that!!! She said her rabbits don't go outside, i said is that not a bit sad, she said no they're rabbits, they've never seen a garden so how can they miss it.
she was doing a demonstration and she tranced all of her 'show' rabbits (who were kept in tiny wired bottom cages, i know it was a show but still, dont think there was any need for the small-ness of them!) when she picked them up they all had dirty bums, and squashed poops on their bums
I won't buy from her out of principle now, the same as I won't buy from P@H. She doesn't sell anything that can't be bought elsewhere (sometimes for cheaper too).
In that case I might reconsider buying anything from her in future. Not that I get much now since I moved to ings hay and Timothy hay from timothyhay.co.uk. I always got the impression from her website that she was someone who was very knowledgeable about rabbits and really cared about where they ended up, but maybe not if she treats her own rabbits like that.
Did you see my previous post mentioning the possibility of coccidiosis ?