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View Full Version : Pitifully small hutch for sale at B&Q - Going to be Discontinued.



helgalush
25-03-2011, 01:45 AM
Just happened to come across this on the B&Q site - its new in stock.

http://www.diy.com/diy/jsp/bq/nav.jsp?action=detail&fh_secondid=11327785&fh_location=//catalog01/en_GB/categories%3C%7B9372012%7D/categories%3C%7B9372024%7D/categories%3C%7B9372083%7D/specificationsProductType=rabbit_hutches&tmcampid=4&tmad=c&ecamp=cse_go&CAWELAID=809045552

Measures 3.77 ft long, but only 1.5 ft wide and 1.5 ft high :(:(

happysaz133
25-03-2011, 01:52 AM
Might be OK for a single pig though! I'll possibly recommend this to my sister, we're needing 2 new hutches.

But it definitely needs to be renamed as its no way suitable for buns.

Dandelion22
25-03-2011, 01:53 AM
The one review it has is pretty awful, hopefully people will be put off buying it for bun because of this

bunslave
25-03-2011, 01:57 AM
I saw this in store the other day and was shocked :( Maybe they need a few emails to head office. I'll do one.

helgalush
25-03-2011, 01:57 AM
Might be OK for a single pig though! I'll possibly recommend this to my sister, we're needing 2 new hutches.

But it definitely needs to be renamed as its no way suitable for buns.

Yes its being advertised as a rabbit hutch tho :(

helgalush
25-03-2011, 01:59 AM
I saw this in store the other day and was shocked :( Maybe they need a few emails to head office. I'll do one.

Thank you - me too.

Tamsin
25-03-2011, 04:03 PM
Forward the details to the RWA they can hit them with their hutch is not enough campaign :)

yvette
25-03-2011, 04:25 PM
Oh dear.:(
Nice looking cage.....no run to match either.

helgalush
25-03-2011, 09:15 PM
I have emailed RWAF and will be emailing B&Q too, if anyone else would like to, it will help the more people complain.

mini lop1
25-03-2011, 09:16 PM
Forward the details to the RWA they can hit them with their hutch is not enough campaign :)

beat me to it :wave:

Elena
25-03-2011, 09:19 PM
Oh dear.:(
Nice looking cage.....no run to match either.

There is a run in one of the other photos underneath, still way too small though,

allie1904
25-03-2011, 09:30 PM
Where do i contact? :wave:

helgalush
25-03-2011, 10:01 PM
Where do i contact? :wave:

Havent figured that out for myself yet as I've had a lot on today and it was late when I saw it last night, but I'm presuming there is an email address or contact form or postal address on the B&Q website. Will go and look....

Biscuit's Mum!
25-03-2011, 10:03 PM
50 as well! :shock:

helgalush
25-03-2011, 10:03 PM
This is a 'contact us' page, and there is also a postal address on this page to send letters to. Doesnt seem to be an email address though.

http://www.diy.com/diy/jsp/bq/templates/content_lookup.jsp?content=/bq/contactus/contact_us.jsp

allie1904
25-03-2011, 10:03 PM
Havent figured that out for myself yet as I've had a lot on today and it was late when I saw it last night, but I'm presuming there is an email address or contact form or postal address on the B&Q website. Will go and look....

Just done it.

At the bottom there is 'contact us'.

and form comes up where you can select complaint, then product, then type in product number xxx

twisted_angel
25-03-2011, 10:07 PM
Length wise it doesnt look a lot bigger then the one they recommend at P@H for approx 52 for Rabbits :cry:

happysaz133
25-03-2011, 10:12 PM
Length wise it doesnt look a lot bigger then the one they recommend at P@H for approx 52 for Rabbits :cry:

Nope, that one is actually bigger in Pets at Home! I was trying to buy one yesterday and they've stopped it :roll:

helgalush
25-03-2011, 10:14 PM
Just done it.

At the bottom there is 'contact us'.

and form comes up where you can select complaint, then product, then type in product number xxx

Thank you :wave::)

helgalush
01-04-2011, 02:43 PM
Just wondered if anyone has had a response from B&Q on this?

I have had a response today (see below). I am not very happy with their reply - particularly the section in bold.

I will be replying but need to think about how to word it.

Firstly please accept our apologies for the delay in replying to youre-mail.

Thank you for taking the time and trouble to bring this matter to ourattention Without feedback from our customers we cannot improve the services andproducts we offer to all our customers

With regard to the specific issue you have raised regarding the hutchesI can advise the following;

We have been in close contact with the buyers who in turn have been intouch with the suppliers of the product In reality the hutches should have been called animal hutches as theyare suitable for different sized pets and not just rabbits

The exercise runs can be bought in multiples and used to enlarge theirexercise area. Whilst we cannot make amendments to the brochure that is already printedwe are going to amend the descriptions and usage on the web site

Again, may I say thank you for taking the time and trouble to bring thismatter to our attention

Regards

helgalush
13-04-2011, 03:21 PM
Had an email from RWAF today and noticed on their Facebook page as well, that B&Q are going to discontinue these hutches!! Brilliant!

Thanks everyone that complained.

whitehood
13-04-2011, 03:23 PM
Wooo!

whitehood
13-04-2011, 03:24 PM
Wow this slogan is true!
'Every Little Helps'

Tamsin
13-04-2011, 03:24 PM
Brilliant!

allie1904
13-04-2011, 04:35 PM
I had a reply from b+q saying that they have changed the title to animal hutch not rabbit hutch but that all promotional leaflets etc still say rabbit hutch..

glad to hear that they are discontuing it!