Netutopia
Alpha Buck
I have just treated my buns to some stalky dust free hay but it is not at all stalky, it is very soft
I have had stalky DFH before and it really gave the buns something to get their teeth stuck into, I am really dispointed.
I emailed DFH:
"Hi There
Thank you for the prompt delivery of our hay last week - large bale of stalky dust free hay.
However I wanted to email and let you know that I was disappointed with it, I know that hay varies a lot, however I have had stalky hay from you in the past and it was just that - stalky, this hay is soft.
I am very lucky that I have a local farm where I buy bales of hay for £3 and it is great quality, not even dusty, but I thought that it would be nice to treat my bunnies to some nice stalky hay to give their teeth a good work out. I have to say that the farm hay is stalkier and they prefer it to yours.
Sorry to moan but I have wasted £26.99 and I thought that you should be aware of my dissatisfaction."
Just got this reply:
"Hello,
Sorry to hear you were disappointed in the hay.
The whole package we offer ie the quality of the hay, next day delivery and general convenience does appeal to people who buy it,and your right you are very lucky to have a local farmer who can supply you with good quality hay,most of our customers come to us because they cannot."
:shock::shock::shock:
I'm quite shocked by the response to say the least.
Anyone else noticed that the stalky is soft? I wonder if they sent the wrong bag?
I have had stalky DFH before and it really gave the buns something to get their teeth stuck into, I am really dispointed.
I emailed DFH:
"Hi There
Thank you for the prompt delivery of our hay last week - large bale of stalky dust free hay.
However I wanted to email and let you know that I was disappointed with it, I know that hay varies a lot, however I have had stalky hay from you in the past and it was just that - stalky, this hay is soft.
I am very lucky that I have a local farm where I buy bales of hay for £3 and it is great quality, not even dusty, but I thought that it would be nice to treat my bunnies to some nice stalky hay to give their teeth a good work out. I have to say that the farm hay is stalkier and they prefer it to yours.
Sorry to moan but I have wasted £26.99 and I thought that you should be aware of my dissatisfaction."
Just got this reply:
"Hello,
Sorry to hear you were disappointed in the hay.
The whole package we offer ie the quality of the hay, next day delivery and general convenience does appeal to people who buy it,and your right you are very lucky to have a local farmer who can supply you with good quality hay,most of our customers come to us because they cannot."
:shock::shock::shock:
I'm quite shocked by the response to say the least.
Anyone else noticed that the stalky is soft? I wonder if they sent the wrong bag?