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I complained and got a positive reply!

clarebear

Mama Doe
I went to visit a local garden centre yesterday, which has recently been extended. It's lovely. However I was shocked at the size of the rabbit hutches they were selling, they are tiny. So I came home and emailed them. I got a reply this morning.

Thank you for your email concerning the size of our hutches, after speaking
to our in-store pet expert he agrees that the size of the hutches would not
be suitable for a rabbit. We have since crossed out the word rabbit on the
front label and we will be advising our customers that this size of hutch
would only be suiable for guinea pigs or small animals (i.e Ferrets). We
will be sorcing a larger size of rabbit hutch and run's.
Thanks again for making us aware of the problem.
 
Well done you :wave: It's pays to complain or rather "provide constructive criticism" ;) How can people improve otherwise? :D
 
Well done. Only issue is that if it's too small for rabbits it's definitely too small for ferrets. Ferrets need as much if not more space than rabbits. Doh!
 
Please don't be downhearted clarebear. You've won a great battle for 50% of the small animals. Well done for finding the courage to stick up for our furry friends, and for wording your complaint effectivly. Every little helps. :wave:
 
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