well my snuggle safes from vet uk arrived yesterday ! which was great i followed instructions adn put in seperatly into microwave for 6mins, then took it out and as i did my finger pressed down and into the hard plastic it was through the cover too..so i took the cover off to examine and it has dented it which surely should not happen? i wasnt pressing hard or anything mereley taking out of the microwave it means this thumb patch is dented in and obviously thinner than normal i am worried to give this to my buns like this so i think will have to send it back any ideas why guys? x