lottielouise
Wise Old Thumper
I know a lot of you have had no problems with pet plan, however...
I had to phone them tonight, as I noticed that Cherry Blossom's Insurance start date is wrong.
I phoned up on the 7/10 and asked that Autumn be taken off and Cherry be added. Ok, fair enough.
I got the paperwork through and just put it to one side. However, with all the work Cherry has needed doing, I thought I would check out the possibility of some of it being covered by insurance, and noticed that the start date was the 29/10.
So I phoned up and queried it. I was pushed from pillar to post trying to explain my problem to the call centre operator in a far flung land. After 30 minute on the phone to him and the lady in customer services, we finally came to the conclusion that the person who helped me on the 7/10 added Cherry to the existing policy rather than making one of her own.
However, lady from customer services said she will have to bring up the recorded conversation and will get back to me in 10-15 days!! Oh and on top of that I can't put any claims in until this is cleared up as all will be rejected. GRRR!!!!!
I had to phone them tonight, as I noticed that Cherry Blossom's Insurance start date is wrong.
I phoned up on the 7/10 and asked that Autumn be taken off and Cherry be added. Ok, fair enough.
I got the paperwork through and just put it to one side. However, with all the work Cherry has needed doing, I thought I would check out the possibility of some of it being covered by insurance, and noticed that the start date was the 29/10.
So I phoned up and queried it. I was pushed from pillar to post trying to explain my problem to the call centre operator in a far flung land. After 30 minute on the phone to him and the lady in customer services, we finally came to the conclusion that the person who helped me on the 7/10 added Cherry to the existing policy rather than making one of her own.
However, lady from customer services said she will have to bring up the recorded conversation and will get back to me in 10-15 days!! Oh and on top of that I can't put any claims in until this is cleared up as all will be rejected. GRRR!!!!!
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