Mackers
Wise Old Thumper
I recently sent two bags of dust and floor sweepings back to Burns complaining about the amount of the stuff in their bags of Green Oat Hay. Here's the reply I received today:-
Quote Thank you for taking the time to send us your current bags of Green Oat Hay.
I can understand your disappointment with this product as the level of dust is unacceptable. I have previously complained to our supplier regarding this and they have assured me that our next order will be sieved more carefully. However, if this does not occur, we will have no other option but to start looking to source hay elsewhere. Unfortunately, this may mean looking for an alternative type of hay instead of the green oat - which would be a shame.
I have instructed our graphics department to take photos of the dust you sent which we will send to our supplier for their comments. I have also asked our sales team to send you some free bags of hay to replace the dust which you were unable to use.
I hope this will not be a recurring problem and that it will be resolved in the near future. However, if you have any further problems with your hay, please do not hesitate to contact us again. Unquote
They sent me four free bags of Green Oat Hay! So let's hope the supplier really does take notice of the complaints and extract all that blasted dust from their product.
Quote Thank you for taking the time to send us your current bags of Green Oat Hay.
I can understand your disappointment with this product as the level of dust is unacceptable. I have previously complained to our supplier regarding this and they have assured me that our next order will be sieved more carefully. However, if this does not occur, we will have no other option but to start looking to source hay elsewhere. Unfortunately, this may mean looking for an alternative type of hay instead of the green oat - which would be a shame.
I have instructed our graphics department to take photos of the dust you sent which we will send to our supplier for their comments. I have also asked our sales team to send you some free bags of hay to replace the dust which you were unable to use.
I hope this will not be a recurring problem and that it will be resolved in the near future. However, if you have any further problems with your hay, please do not hesitate to contact us again. Unquote
They sent me four free bags of Green Oat Hay! So let's hope the supplier really does take notice of the complaints and extract all that blasted dust from their product.