XMissySJx
Wise Old Thumper
We do boarding as many of you know, and we had some animals here for a month. They were due to be collected last sunday, and we didnt hear anything until 5pm when she said could she collect them monday as she was on her way out. (not much we could do as we couldnt really say no could we as she was on her way out)
she then phoned up monday and said could she come and get them this sunday instead, so we said yes.
Shes phoned up to ask how much she owes and i explained that our Terms and Conditions state you have to let us know before 1pm if you want it to be extra day or the cost will be double for that day.
She has said i am harsh because she paid for one month so i should give her a discount.
I explained, on boarding them i gave her a £20 discount anyway, and ont he day she was meant to collect them i had cleaned out, scrubbed, disinfected all the accomodation, as they were out in the sunshine. So i then had to re do it all, after storing all the litter trays away etc and i was due to go away for the night and i couldnt.
Shes really annoyed but i dont see what i have done wrong, its in the terms and conditions.
she then phoned up monday and said could she come and get them this sunday instead, so we said yes.
Shes phoned up to ask how much she owes and i explained that our Terms and Conditions state you have to let us know before 1pm if you want it to be extra day or the cost will be double for that day.
She has said i am harsh because she paid for one month so i should give her a discount.
I explained, on boarding them i gave her a £20 discount anyway, and ont he day she was meant to collect them i had cleaned out, scrubbed, disinfected all the accomodation, as they were out in the sunshine. So i then had to re do it all, after storing all the litter trays away etc and i was due to go away for the night and i couldnt.
Shes really annoyed but i dont see what i have done wrong, its in the terms and conditions.