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Hay Experts Voucher....can't make it work!

My lovely sister got me a Hay Experts voucher for my birthday and I got very exited buying lots of ace things for the bunnies (yes bunnies - Twombly will be here to enjoy these things!)!

However i went to check out and it said my code was invalid! I've emailed them, but wondered if anyone had had the same problem and knew how to resolve it?
 
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