I have mixed views about them and have heard both good and bad. There has been a thread on another forum about difficulties with fees for out of hours calls and them refusing to treat an animal in need unless you pay up front for the full likely course of treatment.
I have also personally heard a vet nurse advise a client to pick her rabbit up by the ears:evil: if she cant pick it up any other way:evil:
On the other hand I have also heard very positive things from rabbit owners who board with us who use them and I guess it may come down to individual practices and the knowledge of the individual staff and their knowledge and experience at each one.
Personally I dont use them, found them way too restrictive on opening times etc and willingness to help in an emergency, also the pcik up by ears put me off in feeling I could trust them with ANY pet I might need to leave in their care.