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I have ordered from them in the past and been very happy with what I've ordered.
However, at least twice the packaging wasn't adequate and the contents were spilling out and had been retaped by the courier (can't remember who delivered). It put me off ordering again, particularly when I'd ordered a bunny cleaner and it leaked all over everything else.
I'd be interested to know if they've improved their packaging because I'd love to order from them again.