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View Full Version : Disappointed with Hay Experts Late Delivery



LionheadLuver
07-11-2007, 05:19 PM
I ordered my rabbit stuff on Saturday. They sent me an email saying Picking And Packing yesterday. I asked what that meant, and they said it was just a term to say that they were going to dispatch tomorrow and deliver Wednesday. I didn't get a dispatch order yesterday and I haven't got the package today. I have no hay whatsoever so I've had to get Tesco hay again. I'm disappointed that they haven't delivered on time. I need it and I have always had bad delivery times from Hay Experts.

XMissySJx
07-11-2007, 05:23 PM
Thats why i dont order stuff i 'need' online,but then it depends what local to you i suppose! I get bg bales off the farm, 3 a bale and it lasts 5 rabbits 6 weeks!

louise and Gus
07-11-2007, 05:23 PM
Strange I have never had problems with them, always very quick :?

BinkyBun
07-11-2007, 05:26 PM
That is odd. They've been good for me. Have you tried phoning them? They usually email you to your paypal email with despatch details.

loopylop
07-11-2007, 05:27 PM
Have always been good for me too... Could it be your post people?!

LionheadLuver
07-11-2007, 05:29 PM
I do it by courier. I just emailed Customer Care and she said she'll talk to them now, so it's the courier fault, not Hay Experts themselves. They have dispatched it, it's just the courier hasn't delivered it yet.

BinkyBun
07-11-2007, 05:31 PM
I think the couriers deliver up to 6pm or 6.30pm so still time yet. Fingers crossed! x

LionheadLuver
07-11-2007, 05:32 PM
ok. Thanks. I'll keep my fingers crossed too. I hope they deliver.

Jayney
07-11-2007, 05:36 PM
i've never had a problem with hay experts delivery, and they where really helpful with any quieries ive had

sillyrabbit
07-11-2007, 09:28 PM
Hay experts have always been really quick for delivery with me and im not even on the mainland :? Its probably at your post office :D

niandsa
07-11-2007, 10:03 PM
I had a problem with my last delivery when the courier took 4 days to deliver it once it had been dispatched. The lady from Hay Experts was very helpful when I spoke to her and apologetic but if this is going to be a common problem perhaps they need to change courier? I'll be placing my next order pretty soon so will wait and see when that arrives.

Was expecting a bale from Dust Free Hay to arrive today which it hasn't - maybe I'm hard to find?!:rolleyes:

Jocelyn
07-11-2007, 10:15 PM
I got mine today, I ordered it on Friday night so it wasn't processed til Monday (my fault). They appear to have changed courier since last time, maybe that's why - never had a problem with the old courier :)

LionheadLuver
07-11-2007, 10:17 PM
The customer care person was really apoletic. Some how, the parcel didn't get labelled or scanned so never got onto the truck so she's said it's on there and it should be here tomorrow. She went down there herself to make sure it was done. So kind!!:)

XMissySJx
07-11-2007, 10:17 PM
thats good then!:) milly and molly will be enjoying their grub soon enough! x

clairen
07-11-2007, 10:46 PM
Their courier is a problem. My last parcel was labelled correctly and clearly and the courier delivered it to completely the wrong house. The poor young boy who lived there dragged it (2 packages of Megazorb plus other bulky heavy stuff!) all the way to my house, bless him :angel:

Indiechic
07-11-2007, 11:23 PM
I ordered my rabbit stuff on Saturday. They sent me an email saying Picking And Packing yesterday. I asked what that meant, and they said it was just a term to say that they were going to dispatch tomorrow and deliver Wednesday. I didn't get a dispatch order yesterday and I haven't got the package today. I have no hay whatsoever so I've had to get Tesco hay again. I'm disappointed that they haven't delivered on time. I need it and I have always had bad delivery times from Hay Experts.


sorry but to me your message doesn't make any sence at all.
if you recieved an email saying they were picking and packing yesterday and despactichin tomorrow (ie today) then you will recieve it tomorrow.
hmm.
I olove HE as lisa is fantastic x

LionheadLuver
07-11-2007, 11:32 PM
I meant Monday. Sorry, keep thinking it's tuesday.

Indiechic
07-11-2007, 11:33 PM
ah rite, that makes sense, although since you placed the order sat, i would have expected del tomorrow. xxx

*Bex*
07-11-2007, 11:56 PM
I have always found them to be real quick. I only ordered some stuff on monday and it was here by lunch time today

Thea & Bobbin
07-11-2007, 11:59 PM
I've always found Hay Experts to be excellent, even if the courier company is generally good it all ultimately comes down to the driver :?

I once accidentally put my HE order to be delivered to home instead of work. The courier called me said "hiya I'm outside you house trying to deliver your packages" I asked him if he was coming to the industrial estate where I work... he said "oh yeh, no probs I'll be over later". He knew me because he had previously delivered another HE order of Megazorb and said "oh you have rabbits, me too!" how sweet! :D

So it just goes to show... it's all down to how lovely the driver is :rolleyes: :D

Becki xX
08-11-2007, 12:12 AM
I have always found them to be real quick. I only ordered some stuff on monday and it was here by lunch time today

I ordered Sunday & isnt here yet...though in all honesty, til I saw this thread I forgot that i'd ordered :oops: :lol:

capel
08-11-2007, 12:16 AM
I had a problem with a courier when I ordered a hutch last month. The seller was doing a "rush" order for me and phoned me with the tracking ID number, and said it should be delivered within 48 hours. It came within that time, but only one part of the package...I phoned the seller who rang the courier and found out that the 2nd label hadn't been scanned and that the 2nd part was on it's way to Southampton! He knew that the hutch was an "emergency" order for 2 unexpected foster buns so he offered to fast courier a replacement in the meantime. However the courier then rang me to say that the missing part was actually sitting in their depot at Stoke-on-trent and so would be delivered first thing, which it was. So although things can go wrong with deliveries I think that everyone involved tries their best to resolve the situation. It makes good business sense after all.:)

Vikki*and*the*buns
08-11-2007, 12:26 AM
I never have a problem with hay experts, when I order something it always arrivies the next day.:wave:

mit
08-11-2007, 03:07 AM
I only ever order all my bunny stuff from HayExperts and do so every couple of months and havent got a single bad word to say about them at all. Even when i have questions about any of the products, i just send them a quick email and with in hours i get a full reply back, answering all my question! :D :D

Very Good Customer Service Skills!! :D :D

Im sorry to hear your not having a great experiance this time. I'm sure its just a blip in the system.

m
xx

luvabun
08-11-2007, 07:24 AM
:wave: Agree with Mit, I have only had positive dealings with the Hay Experts. A delivery was waiting for me the day before yesterday, exactly where I'd asked the courier to leave it and I was expecting it as I'd had an "update on order" email so knew exactly when it was being delivered. :)

p.s. I chose courier rather than Post Office Courier... don't know if that makes a difference.

Clicquot
08-11-2007, 11:04 AM
I have just received my first hay experts package at my parents in Belgium (to complicated to have it delivered in Switzerland with customs)

It was mine and their first time and all went really excellent, Lisa was really helpfull in getting everything organised and it was delivered a week after payment in Belgium. Neither me, nor them expected it to be this quick :lol:
She told me that when they send something by mail in England it sometimes take that much time...

I will recieve the package this weekend, my boyfriend is currently in Belgium and will bring it. I am really curious, because i ordered the famous vetbed which everybody on here is talking about and we don't get here and lots of toys and stuff for the twins.

Bavarian Bunny
08-11-2007, 11:10 AM
My Hay Experts parcels always arrive very quick, too. I think every courier service has some bad regional sub stations or bad drivers. My hutches and runs from Happy Hutch arrived broken every time, and I blame mostly the courier for it.
It does help to give feedback to Hay Experts or any other online business, if you had bad experiences with a courier, because then they can pass it on to the courier's head office and they can deal with the problem.